Ideas, provocations and the occasional geeky rabbit hole on behaviour, technology and the human side of healthcare.
From a new diagnosis to the everyday realities of living with a long-term condition, our health can shape our sense of identity in ways that are deeply personal and often unexpected. I explore what influences these shifts, how they can affect the way we see ourselves, and why understanding them matters when we are looking to design better healthcare experiences.
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Our experiences leave a lasting impression, shape our future decisions and actions and ultimately drive outcomes. So if we want our healthcare solutions to deliver on their potential and have a positive impact, we have to design every aspect of the experience that surrounds them.
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A new perspective on patient experience, placing health experience design as the discipline that connects communication, services, psychology and healthcare systems.
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Why I left the silos behind to start an agency about the whole health experience, and the personal experiences that made the decision for me.
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As AI removes every barrier, are we designing away the pause people need to make good health decisions? On somatic debt and long-term behaviour change.
Read the piece →We're just getting started. Follow along on LinkedIn for new thinking as it lands.
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