01
People & communities
Whether you're keeping people healthy or supporting them through disease and treatment, we help you understand lived experience before designing to ensure trust, confidence, engagement and adoption.
What we do
Healthcare experience design that shapes the whole experience.
Momentum is a healthcare experience design consultancy. We combine human-centred insight and behavioural science with service design, creativity and technology, then point all of it at one challenge: helping your healthcare solution succeed in the real world.
02
Products & brands
We shape how products, devices and brands show up in people's lives, with the clarity, meaning and emotional connection that turn a strong solution into one people choose and keep using.
03
Systems & services
We work at a system level to redesign pathways, processes and services, so that the building blocks of any experience are frictionless, efficient and effective.
Why "Momentum"
We turn a good idea into lasting motion.
Adoption is not a moment, it is momentum. We design the experience that builds it and keeps it going, so your solution keeps succeeding long after launch.
How an engagement runs
From first conversation to lasting change.
Understand
We immerse in the real-world context, time with patients, carers and professionals to map lived experience.
Bring together
We assemble a dedicated, diverse team of specialists around your specific challenge.
Design the whole
We co-create across disciplines so every touchpoint works as one coherent experience.
Build momentum
We move with agility, measuring the impact that matters.
Questions we get asked
What does a healthcare experience design consultancy actually do?
01
What is healthcare experience design?
It is the practice of designing the whole experience around a medicine, product, system or service, not just the solution itself. We combine behavioural science, service design, technology, communication and creativity so a healthcare innovation fits real lives and is easier to adopt, more effective to use and more likely to make a lasting difference.
02
Is Momentum a healthcare CX consultancy?
Yes, though we look wider than a typical customer experience (CX) brief. Experience in healthcare touches patients, carers and professionals, and the products, brands, pathways and services around them. Rather than improving one channel or touchpoint in a silo, we design across all of them so the whole experience holds together, and we judge the work by its real-world impact.
03
Who do we work with?
Pharma, life sciences, healthtech and healthcare organisations who have a medicine, device, digital product, system or service and want it to succeed in the real world.
04
How is that different from a traditional healthcare agency?
Most agencies specialise in one discipline. We are holistic by design, bringing a dedicated, diverse team of specialists in behavioural science, service and system design, brand, creativity and technology together around one challenge, and we are led by measurable impact. Why we started Momentum →
Let's talk
Where could a better experience take your solution?
Bring us the challenge. We'll bring the experts, the method and the momentum.
Get in touch →